Configure Print from Web Tool on 64-bit Windows

Introduction

The Print from Web tool is a feature of Triaster Server, offering improved printing of process maps in comparison to printing directly from Internet Explorer. It is a 32-bit application, so when hosted on a 64-bit Windows platform, needs to be run under an application pool that is configured to allow 32-bit applications.

Procedure

1. Open Internet Information Services (IIS) Manager (Start > Administrative Tools > Task Scheduler)
2. In the left-hand pane, expand <Computer Name> (<User Name>).
3. Click Application Pools, then right-click and select Add Application Pool...
4. In the Add Application Pool dialog, set:
• Name: Triaster32bitAppPool
• .NET Framework version: .NET Framework v2.0.50727
• Managed pipeline mode: Integrated
5. Click OK.
6. In the middle pane, right-click Triaster32bitAppPool >Advanced Settings...
7. In the Advanced Settings dialog, set:
• Enable 32-Bit Applications: True
• Identity: NetworkService
8. Click OK.
9. In the left-hand pane, expand Sites > Default Web Site > Triaster Browser Toolkit 2011.
10. Click PrintFromWeb.
11. In the right-hand pane, click Basic Settings...
12. In the Edit Application dialog, adjacent to Application pool, click Select...
13. Select Triaster32bitAppPool from the list, and click OK.
14. Click OK to close the Edit Application dialog.

Verification

1. Open a site that contains a map.
2. In the navigation bar, click SEARCH.
3. Click Search Maps.
4. Leave the search term blank, and click GO.
5. Click on a link to open a map.
6. When the map is displayed, click PRINT in the toolbar.
7. A new browser window should open with an image of the map displayed (on its side). If not, then try restarting IIS.
• In Internet Information Services (IIS) Manager, in the left-hand pane, click <Computer Name> (<User Name>).
• In the right-hand pane, click Restart.